Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 12pm GMT, and all orders paid for after this time will be processed the next working day. 

Dispatch Info

All products ordered through our website will be shipped within 1-5 days of the order being received. This is now due to our products being made to order rather than us holding a set amount of stock. On completion, all orders will be sent by Tracked Royal Mail UK Shipping & International Shipping options.

Returns

Due to our products being made to order (better for the environment!) Unless the product is faulty then we will not accept any returns so please bare this in mind when ordering from our website. Each product contains it’s own size chart so you will need to refer to this before placing your order.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2.5cm / 1 inch for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.